consulting

For Organizations Facing Challenges That Need Hands-On Partnership.

You're not looking for a training catalog. You're facing something specific.

Businesswoman giving presentation to a group of colleagues in a modern office conference room.

Maybe your coordinated entry system isn't working and you can't figure out why. Maybe you need to rebuild a strategic plan that actually means something. Maybe your leadership team is underwater and you need someone who's been there. Maybe there's a conflict eroding trust and internal processes can't fix it. Maybe a funder or regulator is asking questions you can't answer.

These aren't problems you solve with a course. They need hands-on partnership. Someone who understands the work because they've done it. Someone who will tell you the truth about what they find. Someone who stays until it holds.

That's how I work.

What I Offer

EIA Collective Services

A diverse group of business professionals seated around a conference table, engaged in a collaborative meeting.

Strategic planning, system redesign, policy & technical assistance, executive coaching, and custom training — delivered through EIA Collective, a consultancy I co-founded with Darlene Mathews.

We've partnered with communities and organizations across the country to facilitate hard conversations, redesign broken processes, and implement changes that stick.

Includes: Strategic Planning, Policy & TA, The Leadership Collaborative, Custom Training

Darlene Mathews and Michele Williams seated at a conference table with microphones, participating in a professional discussion or presentation.

ombudsman services

A confidential one-on-one conversation, with two individfuals seated facing each other, one holding a clipboard while listening attentively, suggesting a coaching, counseling, or advisory session.

When trust breaks down, you need someone independent. Not internal HR. Not a board member with divided loyalties. Someone who can investigate complaints, mediate disputes, and protect everyone's rights — while preserving the mission that brought you together.

I provide ombudsman services for organizations, individuals, and communities. Client rights advocacy. Staff dispute resolution. Organizational integrity reviews. Community accountability processes.

For: Organizations facing complaints, grievances, or trust breakdowns that internal processes can't resolve.

How Consulting Works

Every engagement starts the same way: a conversation.

No pitch. No pressure. Just clarity about what you're facing and whether I can help.

I take on a limited number of consulting clients at a time. I go deep. I stay until it holds.

If that's what you need, let's talk.

Ready to Start? Let's have a conversation about what you're facing.